Privacy Policy

AISEN F.Z.C (“AISEN”, “we”, “our”, or “us”) is a Free Zone Company registered with the Ajman Free Zones Authority, United Arab Emirates. We are committed to protecting the privacy of all individuals who visit our website at aisen.ae or engage with our services.

This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and the rights available to you. By accessing our website or submitting information to us, you acknowledge that you have read and understood this policy.

Information you provide directly:

• Contact form submissions: first name, last name, email address, and message content.
• Service interest selections made via our contact form.
• Any additional information you voluntarily include in messages or inquiries.

Information collected automatically:

• Technical data: IP address, browser type and version, operating system, and device type.
• Usage data: pages viewed, time spent on site, referring URLs, and navigation paths.
• Cookie data as described in Section 7.

We use the information we collect for the following purposes:

• To respond to your inquiries, consultation requests, and service-related questions.
• To provide, operate, and improve our technology consultancy services.
• To analyze website usage and enhance user experience.
• To send relevant communications where you have provided consent or where we have a legitimate interest.
• To comply with applicable legal and regulatory obligations.
• To detect and prevent fraud, unauthorized activity, or breaches of our policies.

Where applicable under data protection laws (including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data), we process your personal data on the following legal bases:

• Consent: When you submit our contact form or opt into communications.
• Legitimate Interests: To operate and improve our website, prevent fraud, and promote our services.
• Legal Obligation: Where processing is required to comply with UAE law or regulatory requirements.
• Contract Performance: When processing is necessary to deliver services you have requested or engaged us for.

We do not sell, rent, or trade your personal data. We may share your information only in the following circumstances:

• Service providers who assist us in operating our website or delivering services (e.g., Web3Forms for contact form processing), bound by confidentiality obligations.
• Professional advisers such as lawyers or accountants where necessary.
• Regulatory authorities, law enforcement, or government bodies where required by applicable UAE law.
• A successor entity in the event of a business merger, acquisition, or restructuring.

All third-party service providers are required to handle your data in accordance with applicable data protection laws.

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by UAE law. Contact form submissions are typically retained for up to 24 months from the date of submission. Technical and usage data may be retained for up to 12 months.

When your data is no longer required, we will securely delete or anonymize it in accordance with our internal data management practices.

Our website may use cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device. We may use:

• Essential Cookies: Necessary for the website to function correctly.
• Analytics Cookies: To understand how visitors interact with our site and improve performance.
• Preference Cookies: To remember your settings and preferences.

You may disable cookies in your browser settings; however, this may affect some features of the website.

Depending on your jurisdiction and applicable law, you may have the following rights regarding your personal data:

• Right to access the personal data we hold about you.
• Right to rectify inaccurate or incomplete personal data.
• Right to erasure of your personal data (subject to legal obligations).
• Right to restrict processing in certain circumstances.
• Right to data portability where technically feasible.
• Right to withdraw consent at any time, without affecting prior processing.
• Right to object to processing based on legitimate interests.

To exercise any of these rights, please contact us at info@aisen.ae. We will respond within 30 days.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These include secure server infrastructure, access controls, and encrypted communications where applicable.

While we take all reasonable precautions, no method of transmission over the internet is completely secure. You submit data to us at your own risk, and we encourage you to take appropriate steps to protect your own data.

AISEN F.Z.C is based in the Ajman Free Zone, United Arab Emirates. If you are accessing our website from outside the UAE, your data may be transferred to and processed in the UAE. By using our website, you consent to this transfer.

Where we transfer data to third-party service providers outside the UAE, we ensure appropriate safeguards are in place in accordance with applicable law.

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a child, please contact us immediately at info@aisen.ae and we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The “Last Updated” date at the top of this page will reflect any changes. We encourage you to review this policy periodically. Continued use of our website after changes are published constitutes acceptance of the revised policy.

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us: